You need help?

Legal terms and conditions

  • Identification details

    This legal notice (from now on "Legal Notice") regulates the use of the MIQUEL MARTÍNEZ GIRÓ ( internet portal Botigues La Palomera (from now on, the "Web") with registered office in Paseig de la Marina 6-8, 17300 Blanes, Catalunya and VAT 43670143C.

  • Legislation

    In general, the relations between MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) and the users of the telematic services, present on the web, are subject to Spanish legislation and jurisdiction.

    The parties expressly waive any other jurisdiction that may apply to them and expressly submit to the Courts and Tribunals of Blanes to resolve any dispute arising from the interpretation or execution of these contractual conditions.

  • Content and use

    The user is informed, and accepts, that access to this website does not in any way imply the beginning of a commercial relationship with MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera).

    The owner of the website does not identify with the opinions expressed in it by its collaborators. The Company reserves the right to make without prior notice the modifications it deems appropriate to its website, changing, removing or adding both content and services provided through it as well as the way in which these appear presented or located in his servers.

  • Intellectual and industrial property

    The intellectual property rights of the content of the web pages, their graphic design and code are owned by MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) and, therefore, their reproduction, distribution, public communication, transformation or any other activity that can be carried out with the contents of its web pages is prohibited even citing the sources, except with the written consent of MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera). All trade names, trademarks or signs other than any type of content on the Company's web pages are the property of their respective owners and are protected by law.

  • Link

    The presence of links on the web pages of MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) are for informational purposes only and in any case implies a suggestion, invitation or recommendation about them.

  • Limitation of liability

    Fishing, diving, underwater fishing and other activities that are developed in the sea and/or by this can be dangerous and cause serious injuries. It is the responsibility of the user to be technically trained to use materials that Botigues La Palomera has to offer.

Treatment and protection of user data

  • Confidentiality and data protection

    For the purposes of the RGPD of April 27, 2016, MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) informs the user of the existence of an automated processing of personal data created and managed by MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) and under his responsibility, in order to carry out the maintenance and management of the relationship with the user, as well as the information tasks. At the time of acceptance of these general conditions, MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) will require the user to collect the essential data for the provision of services.

  • Registration of files and forms

    Completion of the registration form is mandatory to access and use certain services offered on the website. Failure to provide the requested personal data or non-acceptance of this data protection policy means the impossibility of subscribing, registering or participating in any of the promotions in which personal data is requested.

    For the purposes of the RGPD of April 27, 2016, we inform you that the personal data obtained as a result of your registration as a user will be incorporated into a file owned by MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera ) with CIF 43670143C and address at Paseig de la Marina 6-8, 17300 Blanes, Catalunya, having implemented the security measures established in Royal Decree 1720/2007, of June 11.

  • Accuracy and veracity of the data provided

    The user is solely responsible for the veracity and correctness of the data entered, exonerating MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them properly updated. The user agrees to provide complete and correct information in the registration or subscription form. MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) is not responsible for the veracity of information that is not of his own making and of which another source is indicated, so he also does not assume any responsibility in terms of hypothetical damages that could originate from the use of this information. MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) reserves the right to update, modify or delete the information contained in its web pages and even to limit or not allow access to this information. MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) is exempted from responsibility for any damage or prejudice that the user may suffer as a result of errors, defects or omissions, in the information provided by MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) whenever applicable from sources other than MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera).

  • Cookie policy

    Botigues La Palomera uses cookies with the sole aim of offering better service, more customized and help navigation through the pages to be easier and tailored to the preferences of its users.

    A cookie is a small text file that a Web server stores on the hard disk of the user. The cookies may not by itself identify a person as it does not refer to any data of a personal nature and cannot be executed as code or contain viruses.

    Botigues La Palomera uses two types of cookies, those own or technical, which are necessary for the proper functioning of the website and the provision of services, and those "analítics", necessary for the monitoring and statistical analysis of the users who access to or their social networks.

    Own session Cookies

    These cookies they simplify surfing and let us be recognized more quickly (Language used, country and version of the web which is being surfed). They allow you to keep items in your basket when shopping online.

    They also allow us once you have logged in with your user name/email and password for the first time, you do not need to put on all the details again every time you visit site and to participate in our social tools: blogs, forum, bulletin board ... At the head of, your username will appear. This will make browsing easier for our website. Use the Close session option if you access our site from a public computer.

    Keep in mind that as a measure to guarantee the security of your personal data, you must always identify yourself to process orders or access the My Account section, regardless of whether you have previously identified .

    Third-party Cookies

    Botigues La Palomera uses analytics cookies. We use the Google Analytics tool to track and analyze the statistics of users that access our pages. These cookies do not identify the user or keep their private data, they only collect browsing information they do anonymously for

    Botigues La Palomera uses external social networks cookies such as those from Facebook, Twitter, Pinterest, YouTube i Google+. The terms of use of these cookies and the information collected is regulated by the privacy policy of the corresponding social platform.

    Most browsers automatically accept cookies but it is also possible to configure them for the non-acceptance or blocking of them. If disabled, the user will be able to browse the web but in order to make a purchase at Botigues La Palomera, it is essential that the browser accepts the so-called session cookies, those that exist only while being in and they disappear when the browser closes.

    At the Help section of most browsers, you can learn how to modify the cookies configuration.

    Botigues La Palomera can modify this Cookies policy in accordance with legislative, regulatory requirements or with the purpose of adapting the policy to the instructions dictated by the Spanish Data Protection Agency, which we advise users to visit periodically.

  • Purpose

    The purpose of Botigues La Palomera is the maintenance and management of the relationship with the user, as well as informative tasks.

  • Minors

    In the event that some of our services are specifically aimed at minors, MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) will request the consent of the parents or guardians for the collection of personal data or, failing that, for the treatment automated data.

  • Transfer of data to third parties

    MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) will not transfer user data to third parties.

  • Exercise of rights of access, rectification, cancellation and opposition

    You can direct your communications and exercise your rights of access, rectification, deletion, limitation, portability and opposition to our email address or by conventional mail with RGPD reference and attaching a national identity document or any other valid means in right. However, the modification or rectification of your registration data can be done from the same website by identifying yourself beforehand, with your user name and password.

    Botigues La Palomera
    Address: Psg. Marina 6-8
        17300 Blanes (Catalunya)
    Telephone: +34 972331974
    Mobile: +34 628130522

  • Safety measures

    MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) has adopted the legally required personal data protection security levels, and seeks to install those other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of personal data provided. MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera) will not be responsible for possible damages or losses that could arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by causes beyond MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera)'s control; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads of the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate intrusions beyond the control of MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera). However, the user should be aware that Internet security measures are not impregnable.

  • Acceptance and consent

    The user declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the automated treatment of these by MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera), in the manner and for the purposes indicated in this Protection Policy of Personal Data. Certain services provided on the Portal may contain particular conditions with specific provisions regarding the protection of personal data.

General purchase conditions

  • Parts

    On the one hand, MIQUEL MARTÍNEZ GIRÓ (hereafter Botigues La Palomera), with NIF 43670143C and address for tax purposes at Paseig de la Marina 6-8, 17300 Blanes, Catalunya, is the owner of the online store hosted at (hereafter website), and on the other hand, the buyer , with the necessary legal and legal capacity, that completes the steps established herein aimed at the acquisition of products offered by the website.

  • Purpose

    The purpose of these general purchase conditions is to regulate the acquisition by the registered user of products through the Web, in exchange for an economic consideration that will correspond to the provisions herein.

  • Items
    Product offers

    The website provides information on all products for sale, features and prices.

    However, it reserves the right to withdraw, replace, or change the products offered to its customers through its website, by changing their content.

    The products offered at any time by the website will be governed by the general conditions in force in each case, and for this reason, the company will have the power to stop offering, without prior notice and at any time, access to the mentioned products.


    Availability of our products may vary based on customer demand. Our stock is updated periodically, but we cannot guarantee that the product you select will not be out of stock.

    In these cases, the customer will be informed by email or phone about the case and the product will be sent to him as quickly as our suppliers can serve it. If the waiting time were longer than normal, we would communicate this to the customer to confirm that he is still interested in the product, and otherwise we would proceed to refund the amount of the item.

  • How to buy

    Buying at Botigues La Palomera is very easy. To navigate, view products and add them to the shopping cart, it is not necessary that you register, we will ask for you to do so only when you go to process the order. The purchase process is simple and you just have to follow these steps:

    1. Choose the products you would like to buy
    2. Add them to the shopping cart
    3. Process the order
  • How to find a product

    Botigues La Palomera has thousands of products organized by department, section and families.

    To find a product you can use the navigation menu located at the top of all pages and that contains all of the departments for which are organized the products. By clicking on each one of the menu options will display another menu with all sections and families of this.

    Once inside the section, you can tune the filter search by brand, group, price, etc.

    If you know the name of the product you want to buy, you can also use the search box located at the top of the page. The search result will display the available products on the basis of the search words used.

    Once you have located the product, you can get more information on this by clicking on their name or image. In this way, you'll be taken to the product tab, where you will find the detailed features of this.

  • Add an item to the shopping cart

    From the page of the description of the product, press the button Add to shopping cart. This will be added automatically in the shopping cart where you can confirm the order by pressing the button Checkout - Process order, or continue adding products to the cart.

    You can also check the articles that have been added to the shopping cart from the top navigation menu Shopping Cart option, it will display a pop-up window with the contents of the shopping cart, the total number of products and the total amount.

  • Sizes guide

    You can check the tables:Sizes guide

  • How to process an order

    To process an order you must follow these simple steps:

    1. Access to the shopping cart
    2. Identify yourself or register if you are not registered yet
    3. Enter the delivery address and billing information
    4. Select the type of shipment
    5. Summary of your order
    6. Pay for your order and finalize the purchase
  • Access to the shopping cart

    Once you have added all the products to the shopping cart and you decide to process the order, you can do so by pressing on the button Checkout - Proceed order located on the shopping cart or in the summary of the shopping cart that appears when pressing the Cart option of the menu at the top of the page.

    From there you'll be taken to the page of the shopping cart where you can eliminate any of the products selected and subtract or add units. If you have any promotional code is here too where you will need to activate it in order to apply your discount.

  • Identify or register

    In order to process your order, you need to identify yourself. If you are a new user and have never registered in Botigues La Palomera, then you must register before continuing to process your order. This is a free, fast and easy process.

    If you already have an account, enter your username or email and password and identify yourself. If you do not remember the password click on the Recover button and we will send you an email with your login information.

  • Select the type of shipment

    Depending on the destination of your order, you have the option to choose different shipping options and carriers. Check delivery conditions and delivery times when processing the order for more information.

  • Summary of your order

    A summary of the order and shipping costs will be shown prior to the payment of the order so that it can verify that all the data are correct, if not, it is possible to go back and modify them.

  • Pay for your order and finalize the purchase

    In this last step before formalizing the purchase you must choose one of the available forms of payment.

    Once the payment method is selected, click on the Pay Order button and depending on the method selected, you will be asked for one or other actions.

    Payment options

    Botigues La Palomera offers you the following payment systems:
    • Credit card payment

      Buying at Botigues La Palomera with credit card is as safe as doing it in any physical store.

      All operations involving data transmission are performed using secure technology and encryption data using SSL/TLS (Secure Sockets Layer / Transport Layer Security). In addition, the credit card details will not be registered in any database.

      The transactions are done through Banc Sabadell and comply with both the Verified By Visa as MasterCard SecureCode. Learn more at RedSys.

    • Paypal payment

      PayPal allows businesses or consumers who have email to send and receive payment online safely, conveniently and profitably. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global solution for payments in real time. PayPal has become one of the main payment networks for websites selling articles, services, travel and digital content. The PayPal service allows users to send payments for free, can be used from the computer or mobile phones with the Internet.

    • Bank Transfer payment

      After receiving the order, we will send you an email with our bank details, with which you can make the transfer. In this case, the orders will be sent after receipt of payment by email. To expedite the shipment of orders, do not forget to provide us with this proof at

    • Pay on delivery

      Payment against reimbursement is not possible in all destinations in the world. However, there are certain destinations where we can send orders with payment against reimbursement. If the shipping address of the order allows us to make the payment against reimbursement, when deciding the method of payment, the option to choose this form of payment will be enabled. Keep in mind that the payment against reimbursement entails an increase in the total price of the order, since the carrier charges a percentage of the total price of the order to offer this service. Therefore, if you do not want to increase the total price of your order, we recommend any of the other forms of payment we offer.

    Once the payment is made and if everything is correct, you will receive a purchase confirmation email in your email with all the information related to the order.

    In the case of selecting bank transfer, against reimbursement, the purchase will be completed directly and you will receive an email with all the information related to your order. Once the order has been confirmed by the user, they must proceed to payment, and therefore confirm their willingness to purchase and formalize the sale, subject to acceptance of these conditions.

    If we accept the order, we will confirm that we have received the buyer's willingness to purchase and, where applicable, payment for the order. In the same way, the invoice corresponding to the purchase will be made available to the buyer by sending an email to the address provided in the registration form. By accepting these conditions, the buyer allows the sending of the electronic invoice. At any time, you can object by emailing .

    Once the order is confirmed, you will receive the products within the period indicated on the website.

    If we do not accept the order, the payment will not proceed and we will notify the relevant causes, contacting the user.

  • Price policy

    All the prices exposed to our articles are taxed whenever the user configuration has selected as a country of dispatch some of the countries of the European Union and without taxes to the rest. In Spain in the case of the Canary Islands, Ceuta or Melilla, if the user is identified, prices without taxes also appear. This is because the applicable taxes vary depending on the country from which the purchase is made.

    As a general rule, VAT will be applied to the territory of the European Union where this tax applies. Those companies of the European Union, except Spain, who are registered as an intracommunity operator will be exempt from paying this tax. Sales to any other country in the world will not be affected by VAT, despite the customs systems in each country will apply the corresponding tax charges.

    Due to its special tax system, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories will be exempt from paying VAT. All costs of customs procedures and import taxes are not included in the price of the product or in the shipment, and must be paid to the destination by the recipient of the merchandise.

    Prices exposed to Botigues La Palomera may be reviewed and modified if conditions require it at any time.

    Special offer products

    All products that Botigues La Palomera promotes at a special price will be displayed on the website with the following information: offer price, regular price, percentage discount and amount of this.

    Any pack is considered a special offer and it cannot be submitted to any other discount.

    Lowest price guaranteed

    At Botigues La Palomera we want to be sure that you have made the purchase at the best price. That is why we want to offer you the possibility to buy an item that you have found at the best price on any other website. In order to benefit from this type of purchase, you must fill in a form that will indicate which website the item has found, at what price, the URL (website address where to find the article), its Name, the user of our website with which you are registered and an email address in order to get in touch with you.

    Conditions to benefit from the guaranteed minimum price
    • The article must be of identical characteristics than the one announced on our website. The brand, the model, the color, the version, the size, the availability...
    • Shipping costs, promotional offers, taxes must be contemplated.

    If you meet all the conditions, we will improve the price and we will inform you by email about how to make the purchase at this minimum price. By means of a promotional code that will have to be introduced at the time of the purchase. The promotional code will be valid for 15 days. If the purchase with the promotional code has not been made in this period of time, the code will expire.

  • Acceptance of the general conditions of purchase

    When the purchase is made entirely on the web, you must read the present conditions and accept them expressly, by clicking on the corresponding consent check box, which is unchecked by default, at the end of the purchase process.

    In the event of the existence of rules or special restrictions affecting certain rates, discounts and/or selected products, such rules or special restrictions will be highlighted on the screen before proceeding with the purchase of the product.

  • Obligations of the parties
    Obligations of Botigues La Palomera

    Botigues La Palomera is committed to:

    • Carry out effectively and efficiently all procedures aimed at the execution of the reception by the buyer of the purchased products.
    • Send the buyer all the information and documentation necessary to receive the order.
    • Do not allow any transaction that is illegal, or that is considered by the credit card brands or the bank, that may or has the potential to damage their goodwill or influence them in a negative way.
    • Comply with these obligations as well as any others that are applicable.
    Obligations of the buyer

    By accepting these conditions, the buyer undertakes to:

    • Pay on time and in the correct manner the corresponding amounts that had been specified in the purchase process. Failure to pay will exempt Botigues La Palomera from the fulfillment of the obligations set out here, and any other that may have been contracted in exchange for the receipt of the economic consideration for the products.
    • Be responsible for the veracity and authenticity of any data that has been provided to purchase the selected items.
    • Assume the responsibilities derived from any of the requirements required by these conditions to hold the status of buyer, as well as the lack of documentation necessary for the payment of the purchase.
    • Comply with any other obligation contained in the present conditions or any other that is applicable and assume any responsibility arising from its non-compliance, leaving the Owner fully indemnified.
  • Exclusion of liability

    Botigues La Palomera is in no case responsible for damages caused to the buyer for causes attributable to the same. Solely and exclusively, Botigues La Palomera will be responsible for those damages that are caused as a result of the purchases made on the website, always and when they derive from a malicious or culpable action of that one.

    By way of example, Botigues La Palomera is not responsible for:

    • The utility for which the buyer has the products he had purchased, since at no time Botigues La Palomera is responsible for the selection made, even if it identifies items in combination with the selected products, which due to their characteristics are recommended as accessories and/or add-ons.
    • Personal or material damage caused as a result of the use of the products, as long as the recommendations specified therein have not been followed.
    • Failure to fulfill your obligations due to reasons of force majeure such as, without intending to be exhaustive, internal or external strikes, natural disasters, social upheavals, etc...

    The buyer thus recognizes that he acquires the article at his own risk and security, limiting the activity of Botigues La Palomera to the execution of the material tasks necessary for delivery, processing and management.

    In any case, the liability assumed by Botigues La Palomera towards the buyer, in no case includes the discontinued profit and will be limited, at the most and for any concept, to the total amount received by the buyer in consideration for the acquisition of the product from in accordance with these conditions.

  • Compensation

    Any type of damage, mislaying, loss or cost (including attorneys' and/or solicitors' fees) resulting from a breach by the buyer of these conditions or any other that may be applicable, incurred by Botigues La Palomera, shall be recovered by the buyer who originated it. This also includes any third party claims arising from said breaches.

  • Modifications

    These conditions may be modified and/or updated at any time without prior notice. The modifications made will enter into force from their publication on the website, regardless of the medium and form used to do so.

    The modification will only affect buyers who had accepted it after that modification.

  • Other questions
    Safeguarding and interpretation of these terms

    If the competent authority declares any of these provisions to be illegal, invalid or unenforceable, it shall assume that the same shall be interpreted in the manner closest to the original intent of such provision. In any case, such a declaration regarding one or more clauses will not affect the validity of the rest.

    The non-requirement on the part of Botigues La Palomera of strict compliance with any of the terms of these conditions does not constitute and may not be interpreted in any case as a waiver on its part to require it in the future.


    The language applicable to these conditions is Catalan. If versions in other languages are offered, it is only as a courtesy, for the convenience of the buyer. For this reason, he expressly accepts that they are governed by their version in Catalan. In case of contradiction, the Catalan version will prevail.

    Legislation and jurisdiction

    The relations between Botigues La Palomera and the buyer will be governed by Spanish legislation and discrepancies or conflicts regarding these conditions will be submitted to the Courts and Tribunals of the buyer's domicile, as long as he has the status of consumer and user in accordance with the applicable regulations. Otherwise, the parties submit to the Courts and Tribunals of Blanes.

    Si el comprador tingués algun problema derivat de la compra de productes disponibles en el catàleg del lloc web, podrà recórrer al sistema de resolució de litigis de la Unió Europea, accessible des del següent enllaç: Online Dispute Resolution

Shipment / Warranties / Returns

  • Shipping costs

    Shipping costs vary depending on the country of destination or the weight and volume of the order. Therefore, the ports can be increased depending on the quantity of requested articles and their dimensions.

    It is very important when confirming the order to correctly select the country of shipment, since if the selection was incorrect, we could not send the order to the recipient. Before making the payment, the user will always know the amount of shipping costs.

    Shipping costs discounts

    The buyer will be able to benefit from discounts on shipping costs. The discount will be calculated by applying a 5% on the price of the items up to a maximum of the total shipping costs.

  • Order status

    At any time, you can check the status of the orders by identifying yourself on the web page. If there are orders made, either paid, in preparation, sent ... you can check them in the My Orders menu.

    In this way, you can know in what phase the order is located and get an idea about when you will receive it. You can also print the orders as many times as you need, since a history of the orders made will be saved.

  • Delivery

    If any item(s) of the order is not available, Botigues La Palomera will inform the buyer of the new delivery deadline, indicating the possibility of refunding the amounts paid for the specific item(s), or the replacement by a good of similar or superior characteristics, at the choice of the buyer.

    In the latter case, the buyer will be able to exercise the right of withdrawal and resolution in the terms applicable to the good initially purchased.

    In order to optimize delivery, Botigues La Palomera will appreciate the buyer indicating an address where the order can be delivered within normal business hours.

  • Transport

    Botigues La Palomera works with specialized courier and transport companies. In case of absence, the courier will pass a second time to try to deliver the order within the established period. If this is not possible, the buyer will be contacted via the phone number provided.

    Once the order has left the Botigues La Palomera warehouse, it is in the hands of the buyer's chosen courier company. Therefore, Botigues La Palomera does not control the order. If you have any questions or queries and your package has already left our warehouses, please contact the responsible courier company directly.

    The buyer is responsible for the veracity and correctness of the address data provided. If there is an error in the address (total or partial) and a second shipment is required, the buyer will be responsible for the cost of the shipment.

  • Warranties

    Botigues La Palomera offers its customers the legal warranty of 2 years for new articles, Additionally customers of Botigues La Palomera will benefit of the commercial guarantee given by the different manufacturers of each article, in those cases where the same is for a longer period. During the warranty period,Botigues La Palomera will change or repair the article as soon as we receive it.

    The defects or malfunctions due to incorrect use or manipulation of the material or the wear and tear produced by a normal use thereof, are not included in this warranty.

    The deficiencies in the functionality of the articles, due to the limitations of the conception of the same, are also excluded from the coverage of this guarantee.

  • Returns

    You have 14 days from the delivery of the article to make a refund, an exchange for another article or ask for a refund of the amount of an article if it is not used, and in the same conditions in which it was sent. The only conditions that will be accepted for processing a refund are:

    • The size of the article is not correct. (Will be changed for another size).
    • The product is defective or has been damaged in transport.
    • The product sent is not the requested.
  • How to proceed

    The steps for sending a returned product are:

    1. Contact with Botigues La Palomera at and tell us the reason and article/s.
    2. Wait to receive the return receipt by Botigues La Palomera by e-mail. Together with the return authorization you will receive the shipping details of the package. It is very important to pack well the article and in the minimum space possible.
    3. Botigues La Palomera will proceed according to the case, sending the article repaired, replaced or by paying the amount at the time of receiving the package.
  • Right of withdrawal

    In accordance with the law, the buyer has a period of fourteen (14) days from the date of receipt of the products, to exercise his right of withdrawal without having to justify the reasons or pay penalties with the exception of the costs of 'shipment, as long as and when it has the consideration of consumer and user.

    All items must be returned in identical conditions to those in which they were delivered, with all their wrappings and accessories, as long as and when this allows all the necessary checks and manipulations to be carried out to determine the characteristics and functionality of the products.

    The buyer will be responsible for the decrease in the value of the items when they have carried out a manipulation other than that necessary to establish the characteristics and operation of the products they have purchased.

    The returned product must be accompanied by a photocopy of the delivery note.

    Once we receive the merchandise in our warehouse, and after checking the condition of the same, the amount will be refunded in accordance with the method of payment made by the buyer.

    Return costs will not be refunded under any circumstances.

    The excess cost of the return management costs will be paid by the user prior to the return, as long as it is returned by means other than those indicated by Botigues La Palomera.

    The buyer may also notify Botigues La Palomera of their wish to withdraw using the model provided below:

    Model withdrawal form

    (You only need to complete and send this form if you wish to withdraw from the contract)

    To the attention of MIQUEL MARTÍNEZ GIRÓ (Botigues La Palomera), with NIF 43670143C, address at Paseig de la Marina 6-8, 17300 Blanes, Catalunya, and email address

    I hereby inform you that I withdraw from my contract of sale of the following good [defining product], received the [insert date of receipt of the order] referring to the order [insert order number].

    • First and last name:
    • Address:
    • Date:
    • Signature:
    Exceptions to the right of withdrawal

    However, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, it is not possible to exercise the right of withdrawal by providing that the right of withdrawal will not be applicable to contracts that refer to:

    • Goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
    • Goods made according to the specifications of the consumer and user or clearly personalized.
    • Goods that can deteriorate or expire quickly.
    • Sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
    • Goods that after their delivery and that due to their nature have been indissociably mixed with other goods.

Still more qüestions?

  • Do I need to be at home at the time of delivery?

    Yes, somebody must be at the address indicated to receive the packages. If it is not possible, please provide us with the professional address or that of a friend or relative.

  • Can I put a postal address as a shipping address?

    For orders with a shipping address to a postal address, it will not be possible to make the shipment by the transport company, since the reception of the material can not be guaranteed. Therefore, they will be sent by ordinary mail, not being responsible for the possible loss of the package.

  • What happens if there is no one at home when the delivery is made?

    The carrier will try to make the delivery again for several more times. After this times, and in case of failed delivery, the package will be returned. In this case, the client will get returned the money paid for the articles but not that for the transport.

If you still have any questions, please feel free to contact us and we will try to solve it as soon as possible and in the best way.

Botigues La Palomera
Address: Psg. Marina 6-8
    17300 Blanes (Catalunya)
Telephone: +34 972331974
Mobile: +34 628130522