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Legal terms and conditions

  • Identification details

    Botigues La Palomera with address at Paseig de la Marina 6-8, 17300 Blanes, Catalunya and Identification number 43670143C represented by Miquel Martínez Giró offers the user the website https://www.lapalomera.com

  • Intellectual property of the web

    All intellectual property rights in the content of this website, its graphic design and source code, are the exclusive property of Botigues La Palomera, corresponding to the exclusive exercise of the exploitation rights of the same. It is prohibited the reproduction, distribution, public communication and transformation, in whole or in part, without the express permission of Botigues La Palomera.

  • Web content and links

    Botigues La Palomera is not responsible for the misuse of the contents of its web page. Does not assume any responsibility for the information contained on the web pages of third parties which may be accessed through links or search engines from the website https://www.lapalomera.com.

  • Exchange and dissemination of information

    Botigues La Palomera disclaims any liability arising from the exchange of information between users through its website.

  • Update and modification of the web site

    Botigues La Palomera reserves the right to update, modify or eliminate the information contained on its website, and the configuration and presentation thereof, at any time, without prior notice, and without assuming any responsibility for this.

  • Indications on technical aspects

    Botigues La Palomera does not assume any liability that may arise from technical problems or errors in computer equipment not attributable to them, which may occur during the connection to our website, as well as damages that might be caused by third parties through illegitimate intromission out of control for Botigues La Palomera.

  • Limitation of liability

    Fishing, diving, underwater fishing and other activities that are developed in the sea and/or by this can be dangerous and cause serious injuries. It is the responsibility of the user to be technically trained to use materials that Botigues La Palomera has to offer.

  • Legislation and jurisdiction

    The present general conditions will be interpreted in accordance with the legislation in force in Spain in the matter, which will operate in all what has not been provided on them. They are competent to resolve any dispute or conflict arising out of these general conditions the courts of Blanes, the user expressly waiving any other jurisdiction that may correspond to them.

    Users of our website are aware of all the above and accept it voluntarily.

Treatment and protection of user data

In compliance with the provisions of the organic law 15/1999, of 13th December, of protection of data of Personal character, Botigues La Palomera, informs its users that all the personal information you provide will be included in an automated file of personal character data, registered in the Spanish Data Protection Agency with registration number 30946/04 and inscription 2041630387, created and managed under the responsibility of Botigues La Palomera.

The purpose of the file is to facilitate the processing of orders and if we have expressly authorised in the box provided, to send commercial offers on products and services that may be of interest to our users.

Botigues La Palomera guarantees the security and confidentiality of the data provided in accordance with the Royal Decree 994/1999, of the 11th of June, relative to the security measures of automated files containing personal data. In this way, is committed to fulfilling its obligation of secrecy of personal data and its duty to protect them and take all the necessary measures to avoid its alteration, loss, treatment or unauthorized use. All the information about our users will not be given to third parties.

Botigues La Palomera reserves the right to modify the present policy to adapt it to future legislative or case law, as well as industry practices, previously informing users of the changes that occur.

  • Rights

    Users of Botigues La Palomera may at any time exercise their right of access, rectification, cancellation and opposition by writing to our e-mail address or by post by writing to:

    Botigues La Palomera
    Address: Psg. Marina 6-8
        17300 Blanes (Catalunya)
    Telephone: +34 972331974
    Email: infolapalomera.com

  • Cookie policy

    Botigues La Palomera uses cookieswith the sole aim of offering better service, more customized and help navigation through the pages to be easier and tailored to the preferences of its users.

    A cookieis a small text file that a Web server stores on the hard disk of the user. The cookies may not by itself identify a person as it does not refer to any data of a personal nature and cannot be executed as code or contain viruses.

    Botigues La Palomera uses two types of cookies, those own or technical, which are necessary for the proper functioning of the website and the provision of services, and those "analítics", necessary for the monitoring and statistical analysis of the users who access to https://www.lapalomera.com or their social networks.

    Own session Cookies

    These cookies they simplify surfing and let us be recognised more quickly (Language used, country and version of the https://www.lapalomera.com web which is being surfed). They allow you to keep items in your basket when shopping online.

    They also allow us once you have logged in with your user name/email and password for the first time, you do not need to put on all the details again every time you visit https://www.lapalomera.com site and to participate in our social tools: blogs, forum, bulletin board ... At the head of https://www.lapalomera.com, your username will appear. This will make browsing easier for our website. Use the Close session option if you access our site from a public computer.

    Keep in mind that as a measure to guarantee the security of your personal data, you must always identify yourself to process orders or access the My Account section, regardless of whether you have previously identified .

    Third-party Cookies

    Botigues La Palomera uses analytics cookies. We use the Google Analytics tool to track and analyze the statistics of users that access our pages. These cookies do not identify the user or keep their private data, they only collect browsing information they do anonymously for https://www.lapalomera.com.

    Botigues La Palomera uses external social networks cookies such as those from Facebook, Twitter, Pinterest, YouTube i Google+. The terms of use of these cookies and the information collected is regulated by the privacy policy of the corresponding social platform.

    Most browsers automatically accept cookies but it is also possible to configure them for the non-acceptance or blocking of them. If disabled, the user will be able to browse the web but in order to make a purchase at Botigues La Palomera, it is essential that the browser accepts the so-called session cookies, those that exist only while being in https://www.lapalomera.com and they disappear when the browser closes.

    At the Help section of most browsers, you can learn how to modify the cookies configuration.

    Botigues La Palomera can modify this Cookies policy in accordance with legislative, regulatory requirements or with the purpose of adapting the policy to the instructions dictated by the Spanish Data Protection Agency, which we advise users to visit periodically.

  • Security in the accesses

    Access to the pages through which the user of Botigues La Palomera checks personal information, requests additional information or acquires / contracts any of the products offered is done through a secure line.

Is this your first visit? Need any help?

  • How to buy

    Buying at Botigues La Palomera is very easy. To navigate, view products and add them to the shopping cart, it is not necessary that you register, we will ask for you to do so only when you go to process the order. The purchase process is simple and you just have to follow these steps:

    1. Choose the products you would like to buy
    2. Add them to the shopping cart
    3. Process the order
  • How to find a product

    Botigues La Palomera has thousands of products organized by department, section and families.

    To find a product you can use the navigation menu located at the top of all pages and that contains all of the departments for which are organized the products. By clicking on each one of the menu options will display another menu with all sections and families of this.

    Once inside the section, you can tune the filter search by brand, group, price, etc.

    If you know the name of the product you want to buy, you can also use the search box located at the top of the page. The search result will display the available products on the basis of the search words used.

    Once you have located the product, you can get more information on this by clicking on their name or image. In this way, you'll be taken to the product tab, where you will find the detailed features of this.

  • Add an item to the shopping cart

    From the page of the description of the product, press the button Add to shopping cart. This will be added automatically in the shopping cart where you can confirm the order by pressing the button Checkout - Process order, or continue adding products to the cart.

    You can also check the articles that have been added to the shopping cart from the top navigation menu Shopping Cartoption, it will display a pop-up window with the contents of the shopping cart, the total number of products and the total amount.

  • Availability of the products

    All of the products that appear in Botigues La Palomera can be purchased. Botigues La Palomera has a wide stock on all products to facilitate faster shipment of orders. However, there are cases of breakage of stocks (especially during summer). In these cases, the customer will be informed by email of the expected delay. If the waiting time would be longer than normal, we would ask to the client to confirm that he remains interested in the product, and otherwise we will proceed to return the amount of the article.

  • Sizes guide

    You can check the tables:Sizes guide

  • How to process an order

    To process an order you must follow these simple steps:

    1. Access to the shopping cart
    2. Identify yourself or register if you are not registered yet
    3. Enter the delivery address and billing information
    4. Select the type of shipment
    5. Summary of your order
    6. Pay for your order and finalize the purchase
  • Access to the shopping cart

    Once you have added all the products to the shopping cart and you decide to process the order, you can do so by pressing on the button Checkout - Proceed order located on the shopping cart or in the summary of the shopping cart that appears when pressing the Cart option of the menu at the top of the page.

    From there you'll be taken to the page of the shopping cart where you can eliminate any of the products selected and subtract or add units. If you have any promotional code is here too where you will need to activate it in order to apply your discount.

  • Identify or register

    In order to process your order, you need to identify yourself. If you are a new user and have never registered in Botigues La Palomera, then you must register before continuing to process your order. This is a free, fast and easy process.

    If you already have an account, enter your username or email and password and identify yourself. If you do not remember the password click on the Recover button and we will send you an email with your login information.

  • Select the type of shipment

    Depending on the destination of your order, you have the option to choose different shipping options and carriers. Check delivery conditions and delivery times when processing the order for more information.

  • Summary of your order

    A summary of the order and shipping costs will be shown prior to the payment of the order so that it can verify that all the data are correct, if not, it is possible to go back and modify them.

  • Pay for your order and finalize the purchase

    In this last step before formalizing the purchase you must choose one of the available forms of payment.

    Once the payment method is selected, click on the Pay Order button and depending on the method selected, you will be asked for one or other actions.

    Once the payment is made and if everything is correct, you will receive a purchase confirmation email in your email with all the information related to the order.

    In the case of selecting bank transfer, or cash on delivery, the purchase will be terminated directly and you will receive an email with all the information related to your order.

  • Transport

    Botigues La Palomera makes all shipments through prestigious shipping companies, to guarantee the times and proper handling of the packages.

  • Do I need to be at home at the time of delivery?

    Yes, somebody must be at the address indicated to receive the packages. If it is not possible, please provide us with the professional address or that of a friend or relative.

  • Can I put a postal address as a shipping address?

    For orders with a shipping address to a postal address, it will not be possible to make the shipment by the transport company, since the reception of the material can not be guaranteed. Therefore, they will be sent by ordinary mail, not being responsible for the possible loss of the package.

  • What happens if there is no one at home when the delivery is made?

    The carrier will try to make the delivery again for several more times. After this times, and in case of failed delivery, the package will be returned. In this case, the client will get returned the money paid for the articles but not that for the transport.

  • Shipping costs

    Shipping costs vary depending on the country of destination or the weight and volume of the order. Therefore, the ports can be increased depending on the quantity of requested articles and their dimensions.

    It is very important when confirming the order to correctly select the country of shipment, since if the selection was incorrect, we could not send the order to the recipient. Before making the payment, the user will always know the amount of shipping costs.

  • Days of delivery

    At the time of processing the order you will be able to see the estimated delivery date according to the chosen shipping system.

  • Order status

    At any time, you can check the status of the orders by identifying yourself on the web page. If there are orders made, either paid, in preparation, sent ... you can check them in the My Orders menu.

    In this way, you can know in what phase the order is located and get an idea about when you will receive it. You can also print the orders as many times as you need, since a history of the orders made will be saved.

  • Lowest price guaranteed

    At Botigues La Palomera we want to be sure that you have made the purchase at the best price. That is why we want to offer you the possibility to buy an item that you have found at the best price on any other website. In order to benefit from this type of purchase, you must fill in a form that will indicate which website the item has found, at what price, the URL (website address where to find the article), its Name, the user of our website with which you are registered and an email address in order to get in touch with you.

    Conditions
    • The article must be of identical characteristics than the one announced on our website. The brand, the model, the color, the version, the size, the availability...
    • Shipping costs, promotional offers, taxes must be contemplated.

    If you meet all the conditions, we will improve the price and we will inform you by email about how to make the purchase at this minimum price. By means of a promotional code that will have to be introduced at the time of the purchase. The promotional code will be valid for 15 days. If the purchase with the promotional code has not been made in this period of time, the code will expire.

Payment options

Botigues La Palomera offers you the following payment systems:
  • Credit card payment

    Buying at Botigues La Palomera with credit card is as safe as doing it in any physical store.

    All operations involving data transmission are performed using secure technology and encryption data using SSL/TLS (Secure Sockets Layer / Transport Layer Security). In addition, the credit card details will not be registered in any database.

    The transactions are done through Banco Sabadell and comply with both the Verified By Visa as MasterCard SecureCode. Learn more at RedSys .

  • Paypal payment

    PayPal allows businesses or consumers who have email to send and receive payment online safely, conveniently and profitably. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global solution for payments in real time. PayPal has become one of the main payment networks for websites selling articles, services, travel and digital content. The PayPal service allows users to send payments for free, can be used from the computer or mobile phones with the Internet.

  • Bank Transfer payment

    After receiving the order, we will send you an email with our bank details, with which you can make the transfer. In this case, the orders will be sent after receipt of payment by email. To expedite the shipment of orders, do not forget to provide us with this proof at comandeslapalomera.com.

  • Pay on delivery

    Payment against reimbursement is not possible in all destinations in the world. However, there are certain destinations where we can send orders with payment against reimbursement. If the shipping address of the order allows us to make the payment against reimbursement, when deciding the method of payment, the option to choose this form of payment will be enabled. Keep in mind that the payment against reimbursement entails an increase in the total price of the order, since the carrier charges a percentage of the total price of the order to offer this service. Therefore, if you do not want to increase the total price of your order, we recommend any of the other forms of payment we offer.

Prices

All the prices exposed to our articles are taxed whenever the user configuration has selected as a country of dispatch some of the countries of the European Union and without taxes to the rest. In Spain in the case of the Canary Islands, Ceuta or Melilla, if the user is identified, prices without taxes also appear. This is because the applicable taxes vary depending on the country from which the purchase is made.

As a general rule, VAT will be applied to the territory of the European Union where this tax applies. Those companies of the European Union, except Spain, who are registered as an intracommunity operator will be exempt from paying this tax. Sales to any other country in the world will not be affected by VAT, despite the customs systems in each country will apply the corresponding tax charges.

Due to its special tax system, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories will be exempt from paying VAT. All costs of customs procedures and import taxes are not included in the price of the product or in the shipment, and must be paid to the destination by the recipient of the merchandise.

Prices exposed to Botigues La Palomera may be reviewed and modified if conditions require it at any time.

  • Special offer products

    All products that Botigues La Palomera promotes at a special price will be displayed on the website with the following information: offer price, regular price, percentage discount and amount of this.

    Any pack is considered a special offer and it cannot be submitted to any other discount.

Warranties / Returns

  • Warranties

    Botigues La Palomera offers its customers the legal warranty of 2 years for new articles, Additionally customers of Botigues La Palomera will benefit of the commercial guarantee given by the different manufacturers of each article, in those cases where the same is for a longer period. During the warranty period,Botigues La Palomera will change or repair the article as soon as we receive it.

    The defects or malfunctions due to incorrect use or manipulation of the material or the wear and tear produced by a normal use thereof, are not included in this warranty.

    The deficiencies in the functionality of the articles, due to the limitations of the conception of the same, are also excluded from the coverage of this guarantee.

  • Returns

    You have 7 days from the delivery of the article to make a refund, an exchange for another article or ask for a refund of the amount of an article if it is not used, and in the same conditions in which it was sent. The only conditions that will be accepted for processing a refund are:

    • The size of the article is not correct. (Will be changed for another size).
    • The product is defective or has been damaged in transport.
    • The product sent is not the requested.
  • How to proceed

    The steps for sending a returned product are:

    1. Contact with Botigues La Palomera at comandeslapalomera.com and tell us the reason and article/s.
    2. Wait to receive the return receipt by Botigues La Palomera by e-mail. Together with the return authorization you will receive the shipping details of the package. It is very important to pack well the article and in the minimum space possible.
    3. Botigues La Palomera will proceed according to the case, sending the article repaired, replaced or by paying the amount at the time of receiving the package.

Still more qüestions?

If you still have any questions, please feel free to contact us and we will try to solve it as soon as possible and in the best way.

Botigues La Palomera
Address: Psg. Marina 6-8
    17300 Blanes (Catalunya)
Telephone: +34 972331974
Email: infolapalomera.com